Privacy Notice

Privacy Notice for Primary Training Solutions

Your information, what you need to know:

This privacy notice explains why we collect information about you, how that information may be used and how we keep it safe and confidential.

Why we collect information about you:

We collect and hold data for our records to support course booking and invoicing.  We also use your data to provide you with reminders of course expiry dates. In carrying out this role we may collect information about you which helps us respond to your queries or secure specialist services.We may keep your information in written form and/or in digital form. The records may include basic details about you, such as your name and address. They may also contain more sensitive information about your billing information.

Details we collect about you:

Primary Training Solutions holds specific details on you, to support our training delivery and support services.  The details of the information we hold, is provided below:

  • Your name, employer and contact details
  • Details of your training attendance and completion including those courses booked for future dates
  • Records about your enquiries
  • Billing Information including invoice payment

How we keep your information confidential and safe:

Information provided in confidence will only be used for the purposes advised with consent given by the trainee, unless there are other circumstances covered by the law. All our staff are required to protect your information, inform you of how your information will be used and allow you to decide if and how your information can be shared.

We hold information in accordance with the General Data Protection Regulation.We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your training have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances where the law requires information to be passed on. Information may be stored on Google Drive, which is GDPR Compliant

How we use your information:

We primarily use information to enable our service to contact you, accredit your training and provide reminders to you when repeat training is required.  We may also contact you with details of other courses we feel will be beneficial to you.  However, we also use your information to improve our services by:

  • Investigating queries, complaints and legal claims
  • Ensuring we receive payment for the training you receive
  • Preparing statistics performance
  • Auditing accounts and services

Sharing your information:

Unless we have specific authorisation from you, we will not share your information outside Primary Training Solutions, except for the following:

Processing Payment

We use GDPR accredited processors to receive payments online.  We also use professional accountants to audit our accounts.

Cabinet Office

The use of data by the Cabinet Office for data matching is carried out with statutory authority under Part 6 of the Local Audit and Accountability Act 2014. It does not require the consent of the individuals concerned under the law.Data matching by the Cabinet Office is subject to a Code of Practice.  You can view further information on the Cabinet Office’s legal powers and the reasons why it matches particular information.
https://www.gov.uk/government/publications/code-of-data-matching-practice-for-nationalfraud-initiative

Data Retention
We retain your personal information for a maximum of 5 years following attendance at one of our courses or an enquiry about our courses. 

Access to your information
Under the General Data Protection Regulation everybody has the right to see, or have a copy, of data we hold that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data you must make the request in writing. Under special circumstances, some information may be withheld. If you wish to have a copy of the information we hold about you, please contact us in writing at:

Subject Access Requests:
Primary Training Solutions
Fifth Floor
722, Prince of Wales Road,
Sheffield
S9 4EU
Or e-mail  enquiries@primarytrainingsolutions.com

Your right to withdraw consent from us to share your personal information:

At any time you have the right to refuse/withdraw consent to information sharing. The possible consequences will be fully explained to you.  If you wish to discuss this, please contact us at the address below with sufficient information to enable us to identify you. Please advise the best way for us to contact you to discuss the consent withdrawal.


Primary Training Solutions
Fifth Floor
722, Prince of Wales Road,
Sheffield
S9 4EU

Or e-mail  enquiries@primarytrainingsolutions.com

Mobile telephone number and email address:

If you provide us with your mobile phone number / email address we may use this to send you reminders about your training or other courses we feel are relevant. Please let us know if you do not wish to receive reminders.

Notification:

The General Data Protection Regulation requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.
We are registered as a data controller and our registration can be viewed online in the public register at: http://ico.org.uk/what_we_cover/register_of_data_controllers
Any changes to this notice will be published on our website and in a prominent area at the Practice.

Complaints:

If you have concerns or are unhappy about any of our services, please contact us using the details below

Complaints
Primary Training Solutions
Fifth Floor
722, Prince of Wales Road,
Sheffield
S9 4EU

Or e-mail  enquiries@primarytrainingsolutions.com


For independent advice about data protection, privacy and data-sharing issues, you can contact:
 

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF


Phone: 0303 123 1113       Website: www.ico.gov.uk

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